Elements and Performance Criteria
- Monitor passenger behaviour
- Facilities and transportation units under individual surveillance are regularly monitored to identify and/or record inappropriate behaviour
- Potential problem situations are quickly identified and steps are taken to resolve the situation in accordance with regulatory requirements
- Incidents that breach aviation transport security requirements are identified and appropriate action is taken
- Surveillance equipment is operated within legal and workplace parameters
- Hazards are identified, risks are assessed and hazard management is implemented
- Identify and resolve disruptive or unlawful interference
- Nature of disruptive behaviour or unlawful interference is accurately assessed and incident is resolved using appropriate resolution strategies or referred to appropriate personnel for resolution
- Procedures are followed to isolate offender/s and to minimise disruption to other passengers
- Assistance is sought from other staff and external support services as required
- Follow-up action is implemented in accordance with workplace rules, regulations and guidelines
- Take action to manage unlawful interference
- Nature of offence and consequences of behaviour are clearly communicated to offender in accordance with workplace policies and procedures
- Offenders are apprehended in accordance with legal and workplace parameters
- Report and document unlawful interference
- Unlawful interference incidents are reported using the appropriate document format in accordance with workplace policies and procedures
- Documentation is completed and processed in accordance with regulatory and organisational requirements